Terms & disclaimer | Clarity Lane

These terms apply to the Clarity Lane website and to coaching services offered by Hasnaa Achiq (KBO/BCE [XXXX.XXX.XXX]), operating as Clarity Lane, based in Bruges, Belgium. By using this website or booking a session, you accept these terms.

Coaching is not therapy or medical advice

Clarity Lane offers solution-focused coaching — a forward-looking conversation that helps you think clearly and choose your next step. It is not psychotherapy, psychological counselling, or medical care, and is not a substitute for treatment by a licensed professional.

In a crisis, contact your doctor, call 112 for emergencies, or 1813 for suicide prevention support.

Booking, payment, and cancellation

Sessions are booked via Calendly. Pricing is shown at booking.
Payment is due before the session.
Sessions can be rescheduled free of charge up to 24 hours before the agreed time. Later cancellations and no-shows are charged in full.
If I need to reschedule, I'll offer the next available slot or a full refund.

Your right of withdrawal (consumers)

As a consumer purchasing online, you have the right to withdraw within 14 days of booking, without giving any reason, under Article VI.47 of the Belgian Code of Economic Law. To exercise this right, send a clear written statement to [email protected] before the 14-day period ends. A full refund is issued within 14 days.

If you want a session to take place before the 14-day period ends, you must give express prior consent at the time of booking. If the service is fully delivered within that period, the right of withdrawal no longer applies. If only part of the service has been delivered, a proportional amount will be deducted from the refund.

Invoices and complaints

Questions or complaints about an invoice or service must reach me by email within 10 days of the invoice date. After that period, the invoice and service are considered accepted. Unpaid invoices accrue interest at 5% per year from the due date, automatically and without prior notice.

Information on this website

I do my best to keep the website accurate and up to date. Content is provided for general guidance and is not tailored to your situation. Clarity Lane cannot be held liable for damage arising from the use of the information on this site.

Your responsibility

Coaching outcomes depend on your active participation. You remain responsible for the decisions you make and the actions you take. Clarity Lane does not guarantee specific results.

Confidentiality and data

Coaching content is confidential, in line with ICF ethical standards. Personal data is handled under the GDPR — see the Privacy page.

Intellectual property

All content on this website — text, images, design, and the description of the coaching method — belongs to Clarity Lane and is protected by copyright. Personal use for informational purposes is welcome; any other use requires written permission.

Liability

Clarity Lane can only be held liable for proven direct damage in case of fraud, intent, or serious error. Compensation is limited to the amount paid for services in the year preceding the damage. Claims must be sent by registered letter within 30 days of the damage becoming apparent.

Links and availability

The website may contain links to external services (e.g. Calendly, LinkedIn). I have no control over their content and cannot be held responsible for them. I cannot guarantee uninterrupted availability of the site.

Disputes

These terms are governed by Belgian law. I always try to resolve disagreements directly first. If that doesn't work:

Consumers can turn to the Consumer Mediation Service (consumerombudsman.be) or the EU ODR platform (ec.europa.eu/odr).
Failing resolution, only the courts of the judicial district of West Flanders, Bruges division, have jurisdiction.

Contact

[email protected]